Sports Servicing Coordinator

Under general direction of the Sports Manager, the Sports Servicing Coordinator, is responsible for coordinating, planning, organizing, promoting, and implementing various sporting and conventions tourism activities; overseeing assigned activities to ensure customer/visiting tourists needs are met; and facilitating the process to meet the overall needs and requirements of customer satisfaction with related tourism services.

Principal Duties

• Coordinate tourism sports and conventions events in conjunction with the Tourism Managers, while coordinating with other user groups, community events, and leagues.
• Communicate with clients/vendors to identify their preferences and facilitate the process to meet their needs and expectations, including but not limited to, collaborating with internal team members and/or other divisions to ensure their work operations align with the objectives of the client/vendors.
• Coordinate and identify event requirements with tournament directors, including but not limited to vendors and all event logistics, from setting up event to event clean up. 
• Responsible for overseeing and coordinating the work activities of interns or part-time/seasonal staff which includes the following: interviewing, supervising, training, motivating, and evaluating performance; working with employees to correct deficiencies; identifying and resolving employee concerns and/or problems; directing work; and making hiring, terminating and disciplinary decisions or recommendations.
• Assess quality of customer satisfaction level for assigned events through the distribution and evaluation of participant surveys.  Develop and implement methods for improvement.
• Assist in resolving clients’ issues/problems by proffering solutions effective for satisfactory resolution.
• Maintain adequate inventory and upkeep of equipment used in the operation of assigned events.
• Represent the department by serving on internal and external committees and boards as requested. 
• Perform other related duties as assigned.

Qualifications

Preferred

• Bachelor’s degree in Sports Management, Event Management, Hospitality or related field and three (3) years’ experience related to area of assignment, including supervisory experience; or an equivalent combination of education and experience
• Knowledge of the entertainment industry and technical aspects of performance programming, including procedures for booking/scheduling of entertainers, events, and stage sound, light and electrical requirements   
• Knowledge of planning and program development
• Excellent written and oral communication skills
• Available to work weekends, evenings, and holidays
• Ability to establish and maintain good working relationships with other city employees and the public

Required

• Volunteer recruitment experience 
• Community relations experience
• Event recruitment experience