Education Operations Coordinator

The Museum of the City of New York fosters understanding of the distinctive nature of urban life in the world’s most influential metropolis. It engages visitors by celebrating, documenting, and interpreting the city’s past, present, and future. Founded in 1923, the Museum of the City of New York (MCNY) showcases the city’s unique stories and cultural treasures. The country’s first and largest city museum, MCNY presents immersive exhibitions and programs at the intersection of history, popular culture, and art to 200,000 people annually, including 30,000 students and educators, fostering shared identity, civic pride and engagement, and social cohesion for New Yorkers. MCNY has been recognized as one of the leading museums in New York City by publications such as Condé Nast Traveler and the New York Times, with Time Out New York awarding MCNY “Best Museum” in New York in 2021.

The Education Operations Coordinator is an essential member of the Frederick A.O. Schwarz Education Center that will be responsible for coordinating and ensuring smooth day-to-day operations of the Education Center. The Coordinator supports the Manager, Field Trip Experiences in the daily operations of field trip reservations, providing high-level customer service to external educators and groups over the phone and via email in advance of their visit. The Coordinator also welcomes daily field trip groups arriving at the Museum, ensuring a seamless and organized experience from arrival to departure. In addition, the Coordinator assists with general operational and administrative needs for the department, including ordering and stocking materials, coordinating space bookings, helping with program set-up and break-down, and processing financial transactions. As a full-time member of the Education Center, they also take part in staff trainings, including in Museum exhibition content. The Education Operations Coordinator helps fulfill the Museum’s Education and Engagement mission by making it possible for students to engage with the Museum’s programs, where they examine the city’s past so that they may understand the present and envision their role in shaping the future. This is a full-time, regular position that reports directly to the Manager, Field Trip Experiences.

Roles and Responsibilities:

• Support the Manager, Field Trip Experiences, in scheduling and processing field trip requests.
• Update the education calendar daily and ensure galleries and spaces are reserved and prepared as needed.
• Process revenue and assist with field trip income tracking.
• Support the Manager, Field Trip Experiences, in daily student group management, including greeting groups, handling coats and bags, and notifying educators of their group arrival time.
• Update the weekly education staff teaching calendar and notify staff of changes.
• Maintain and order materials for education programs, ensuring supplies are consistently stocked.
• Assist the Manager, Professional Learning with set-up and support for professional learning programs for NYC teachers, including onsite and virtual programs and weeklong summer courses.
• Support the Director of Education and the Assistant Director, Student and Family Learning, as needed with set-up and logistics for other occasional education events.
• In collaboration with the Education Center’s leadership team, assist with scheduling and sending reminders to Education team members regarding upcoming deadlines for event production, including design and signage requests, materials ordering, marketing, and IT/AV needs.
• Participate in advancing inclusion, diversity, equity, and access goals and the Museum’s strategic plan through collaboration with colleagues and engagement with the public and community.
• And other duties as assigned.

A successful candidate will have:

• Bachelor's degree or equivalent experience.
• Strong customer service skills and comfort working with the public.
• Excellent verbal and written communication skills in person, over the phone, and via email.
• Exceptional attention to detail and outstanding organizational skills.
• Ability to type and use computer software comfortably.
• Ability to be flexible in approach and maintain calm under deadlines and high-volume request periods in a fast-paced and dynamic environment.
• Experience in educational or nonprofit environments, or previous work with teachers or schools, preferred.
• Experience in field trip scheduling, calendar management, event production, and/or space reservations, preferred.
• Proficiency in Microsoft Suite, including Excel, preferred.
• Ability to speak Spanish, a plus.
• Experience with the New York City Department of Education, a plus.
• A commitment to diversity, equity, and inclusion and a passion for advancing equity and addressing structural racism within nonprofit organizations.

PHYSICAL REQUIREMENTS & WORK CONDITIONS

This position primarily works a 9:00 AM - 5:00 PM Monday-Friday schedule and requires full-time, in-person attendance at the Museum. Weekend, evening, and holiday work may be necessary to support special events and operational needs in consultation with supervisor. The role involves being stationary for 75% of the time, navigating office and Museum environments. Requires the ability to operate standard office equipment including computers and keyboards for extended periods of time. Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Strong visual acuity is necessary for tasks such as data analysis and operating equipment. The ability to troubleshoot, manage multiple projects efficiently, and adapt to changing priorities is crucial. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

BENEFITS

The annual salary for this position is $50,000.  The position offers a competitive benefits package including medical, dental, vision, FSA, HSA, life insurance, 401K and a defined benefit pension plan, short and long-term disability, and an Employee Assistance Program, with options for critical illness insurance, accident insurance, legal services, and pet insurance. The Museum provides a paid time off policy that includes 10 days of annual leave, rising to 15 days in year 2, plus 12 sick days per year and 12 holidays. Your employment relationship with the Museum qualifies you for free or discounted admissions to other participating cultural institutions.

The Museum of the City of New York is committed to fostering a collaborative and respectful work environment with a staff as diverse as New York City and the audiences who are curious about learning more about its history and engaging in contemporary urban issues. Our staff members are dedicated to working towards a common goal: creating the most dynamic and inspiring city museum in the world.

The Museum of the City of New York is an equal opportunity employer. As such, the museum provides equal employment opportunity for all employees and applicants without unlawful discrimination with respect to age, citizenship status, color, creed, disability, ethnicity, gender identification or expression, marital status, military status or veteran, national origin, political association, political/personal convictions, predisposing genetic characteristics, race (including traits historically associated with race, such as hair texture and style), religion (including attire, clothing or facial hair worn in accordance with religious requirements), sex (including pregnancy, childbirth or related medical conditions and transgender status), sexual orientation, socio-economic status, geographic location, philosophies, or any other classification protected by federal, state or local laws, in all employment decisions, including but not limited to recruitment, hiring, training, compensation, promotion, demotion, transfer, lay-off, and termination, and all other terms and conditions of employment. The Museum complies with applicable state and local law governing nondiscrimination in employment which prohibits discrimination and harassment against any employees, applicants for employment or interns, as well as contractors, subcontractors, vendors, consultants, other individuals providing services in the workplace or their employees in every location in which the Museum has facilities.