JOB SUMMARY
NOTE: This is a FLEX Associate Engagement
Position type: Full-Time
Duration: 10/01/2024 - 09/30/2025
The Senior Manager, HWS Communications & Operations will lead the communication strategy for Marriott's Hotel Website (HWS) team, supporting product launches and driving stakeholder engagement. This role involves managing stakeholder escalations, conducting training sessions, and gathering customer insights to enhance the HWS digital experience across 9,000+ venues globally.
Responsibilities:
- Develop and execute communication plans for HWS product launches.
- Manage stakeholder escalations and triage inbound issues.
- Lead stakeholder education through training webinars and resources.
- Identify trends from escalations and voice of customer feedback to drive continuous improvement.
- Oversee HWS content on MGS to ensure it displays accurate content and resources for stakeholders.
- Collaborate with cross-functional teams to support marketing and operational priorities.
- Generate reports and presentations for stakeholders on HWS insights and initiatives..
- Manage special projects to advance HWS business objectives.
Qualifications:
- Bachelor’s degree in Marketing, eCommerce, Hospitality, or related field, or equivalent experience.
- 5+ years of experience in communications, marketing operations, or product marketing, or related function.
- Experience developing communication strategies and educational materials.
- Proven ability to manage inbound escalations and resolve issues.
- Experience collaborating with cross-functional teams.
- Strong presentation and negotiation skills.
- Ability to thrive in a fast-paced, dynamic environment.
Competencies:
- Strong organizational and project management skills.
- Excellent communication and stakeholder management abilities.
- Problem-solving mindset with creative thinking.
- Adaptability and willingness to embrace change.
- Ability to build and sustain relationships across teams.
- Strategic thinker with attention to detail.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
FLEX employees will accrue .03334 hours of paid leave for every hour worked and be eligible to receive minimum of 9 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for remote positions.
The application deadline for this position is 14 days after the date of this posting, October 8th, 2024.
