Senior Manager, Luxury Sustainability

The Senior Manager, Luxury Sustainability, will be responsible for understanding the Luxury Group strategy and evolving guests’ needs and desires as it relates to sustainability.  They will use these perspectives with senior leadership to align Marriott’s global sustainability and environmental priorities with luxury guests requirements.  Using these insights, and Marriott’s global sustainability strategy, they will develop and/ or document standards, products, tools and resources across the luxury brands to create lasting value for the guest, owner, associates and the company. In partnership with the Global Sustainability team, they will highlight best practices across the Luxury Group. The Senior Manager will champion cross-brand connectivity by leading and working through key stakeholders, and subject matter experts to identify and align on priority initiatives. This individual will partner on sustainability projects, representing the Luxury Group’s perspective.

CANDIDATE PROFILE

Education and Experience

Required:

• 4-year bachelor's degree from an accredited university with a major/focus on Sustainability, Environmental Science, Science or Social Science, Business Administration, Hospitality, or related major; OR related work experience.
• 5+ years of experience in sustainability including business consulting, corporate sustainability and/or sustainability in the hospitality field.
• Experience in planning, executing, and delivering projects on time and on budget
• Willingness to travel domestically and internationally up to 20% of the time

Preferred:

• Strong ability to manage multiple programs, projects and responsibilities through a complex and relationship-based organization
• Strong knowledge of the competitive landscape and ability to remain current with industry trends and connected discipline-related forums
• Experience in developing global strategy and successfully implementing in a complex organization
• Clear understanding of climate science, science-based target setting, responsible sourcing, material/waste sustainability and other sustainability fundamentals
• Working knowledge of agricultural, animal welfare, and forestry environmental and social risks 
• Proven experience introducing and implementing cutting edge ideas; conception through final delivery
• Ability to organize and deliver presentations to senior internal and external stakeholders (leaders, customers, associates, partners)
• Ability to articulate new concepts clearly and in a compelling way
• Strong communication, influencing and problem resolution skills
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment within budgets and timelines
• Self-directed toward excellent work outcomes
• Exceptional communicator, both written and verbal

CORE WORK ACTIVITIES

Senior Manager, Luxury Sustainability

• Serve as Marriott Luxury Group’s sustainability subject matter expert aligning Marriott global sustainability and environmental priorities with luxury guest requirements
• Drive execution of Luxury-focused initiatives for product and standards development including single-use plastics reduction, carbon and water reduction, responsible sourcing of products, and other sustainability focus areas.  This leader will coordinate with Sustainability, Engineering, Procurement and continental operations teams.
• Develops solutions benchmarking from other luxury competitors and relevant adjacent industries, piloting and running proof of concept tests to provide actionable insights and pathways for scalable implementation.

Managing Responsibilities with Stakeholders

• Partners closely with brand leaders, luxury operations and guest experience leaders, and other corporate stakeholders, to ensure alignment with corporate priorities, efforts, and standards. 
• Develops and maintains effective relationships with both internal and external stakeholders across the organization. Fosters a positive climate to build effective teams that are committed to organizational goals and initiatives.
• Updates stakeholders on key initiative wins and opportunities, responds to concerns, and solicits feedback. Engages leadership to develop and execute action plans to address gaps.

MANAGEMENT COMPETENCIES

Building Relationships

Customer Relationships

• Shows an understanding of the needs of different customer/stakeholder segments and develops appropriate service strategies.
• Creates a service-oriented environment and empowers others to build strong customer/stakeholder relationships
• Monitors customer/stakeholder feedback and metrics to improve service delivery.
• Uses appropriate risk management resources when serious customer/stakeholder situations occur.

Global Mindset

• Creates and promotes an environment where everyone is valued and included.
• Champions the Company culture of service, opportunity, respect, and fair treatment.
• Ensures processes are in place to address concerns related to equity and fair treatment.
• Brings together people with diverse backgrounds to drive innovation and engagement.
• Establishes diverse partnerships across the industry, profession, and Company.
• Champions the attraction, development, and retention of a multicultural and multigenerational workforce.
• Ensures that all associates have the opportunity to achieve their full potential.

Strategic Partnerships

• Builds strong working relationships across departments or teams.
• Models and coaches others on creating an open, trusting, and supportive work environment.
• Coaches others on how their behavior impacts coworkers and the work environment.
  Generating Talent and Organizational Capability

Developing Others

• Sets and models expectations for required behavior, knowledge, and skill levels.
• Develops others by identifying needs and setting appropriate department, team, and individual goals.
• Networks with high potential leaders and coaches others on targeted recruitment efforts.

Organizational Capability

• Continuously improves department, program, team, and job structures and ensures clear leadership accountabilities are in place.
• Puts systems and processes in place to manage program performance.
• Brings together the appropriate talent levels and mix of skill sets to drive innovation and performance.
• Establishes and ensures understanding of the scope of decision-making authority for team members.

Leadership

Communication and Professional Demeanor

• Actively listens and uses appropriate communication styles to deliver information in an articulate, understandable, and engaging way.
• Influences others to accept a point of view, gain consensus, or take action.
• Keeps leaders informed about key issues.
• Models and coaches others on displaying a leadership style that conveys confidence and gains respect from others.

Leading Through Vision and Values

• Models, coaches, and holds others accountable for leading ethically and with a high degree of integrity.
• Promotes a convincing and inspiring vision for the direction of the Company, brand, and team.
• Models and holds departments and project teams accountable for developing and implementing programs that reflect the Company’s core values.

Managing Change

• Presents the need for change in a positive way that encourages commitment and action.
• Encourages others to identify ways to implement desired changes.
• Models and coaches others on staying calm and focused during stressful situations.
• Models flexibility and adjusts others’ and own priorities when managing multiple demands.
• Manages stakeholder expectations during change.
• Develops strategies and provides resources to implement change.
• Takes steps to minimize the stress others feel when change occurs.

Problem Solving and Decision Making

• Models and sets expectations for offering suggestions and solving complex problems.
• Uses data from different sources to evaluate alternatives, consider their potential impact, and make decisions.
• Involves key stakeholders to gain agreement and support before making high impact decisions.
• Makes key decisions and guides others to implement solutions in a reasonable amount of time.

Strategy Development

• Demonstrates a strong understanding of Company, brand, discipline, and program strategies.
• Uses data to thoroughly evaluate opportunities and focuses on those with the greatest potential business impact.
• Adapts global Company and brand strategies into plans that can be implemented within the business to maximize customer/stakeholder satisfaction and profitability.
• Uses data to build program strategies and make the business case for stakeholder commitment.

READ FULL LIST OF COMPETENCIES HERE